We optimize uptime and your time

When your equipment goes down, so do your profits. PackSmart is ready with packaging machine repair from factory-trained techs. We also offer a Planned Maintenance Program, a 30-day warranty and we bill by the quarter-hour, one of the lowest minimums in the industry.

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The PackSmart Service Guarantee

If operations are halted, we promise to respond within four business hours for our established customers, or they will receive $100 off the next service call.

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On-site or in-house repairs/rebuilds

Is a machine down or not performing well? Want additional training for your employees? PackSmart Service is the answer to all of those questions, and unlike other companies, we bill our packaging machine repair by the quarter hour.

We service:

  • Stretch Wrappers
  • Case Tapers
  • Case Formers
  • Shrink Wrappers
  • Strapping Machines
  • Bagging Machines
  • Stapler Systems
  • Labeling Equipment
  • Plastic Sealers
  • Many more

Service tech process

PackSmart factory-trained technicians arrive in fully stocked service vehicles with commonly used parts. Our process is designed for 100% satisfaction on every service call:

  • Evaluate the machine on site
  • Diagnose the packaging machine repair needs
  • Discuss the best possible solution with you
  • Complete repairs in a timely manner
    • Expedited service can be requested
  • Work with machine operators to resolve issues and answer questions
  • Bill for service by the quarter-hour
  • Provide a 30-day warranty
  • No work is ever completed without customer authorization

For more, read our white paper on the benefits of an off-site service provider.

Our warranty

All repairs and parts are warrantied by PackSmart and/or the manufacturer for a period of 30 days, with the following exceptions:

  • Use above and beyond normal wear and tear
  • Use of material not recommended by the manufacturer and/or PackSmart
  • Any machine failure due to faulty or low electrical signals
  • Failure to follow suggested planned maintenance procedures
  • Natural disasters, fire, water, lightning, etc.

Planned Maintenance Program

“Our machines are running fine. Why do I need planned maintenance?” The answer is simple: downtime costs time, money, productivity, your reputation and even customers. The PackSmart Planned Maintenance Program is designed to keep you running, efficient and profitable.

For more, read our white paper on planned maintenance.

Planned Maintenance includes:

  • Complete inspection of machine
  • Greasing of all lubrication points with the manufacturer's recommended lubricant
  • Inspection of all moving parts for wear and damage
  • Inspection of all motors and gearboxes
  • Machinery cleaning
  • Detailed post-inspection report
  • Stretch test if requested, to ensure you're getting the most yield out of your machine

Parts Sales

We stock thousands of wear parts for immediate delivery in our fully-equipped service vehicles. PackSmart can quickly repair, rebuild and PM your equipment.

We stock parts for:

  • Stretch Wrappers
  • Strappers
  • Shrink Wrappers
  • Case Tapers
  • Case Formers
  • Staplers
  • Nailers
  • Taping Machines
  • Tensioners
  • Sealers
  • Much more