PackSmart Service Department

Factory trained technicians are equipped to handle your every need. With locations in Illinois and Wisconsin, PackSmart's commitment to quality and customer satisfaction is #1. We offer an equipment support program, subsidized service rates and billing by the 1/4 hour, one of the lowest minimums in the industry.

Service you can trust

All repairs and parts are warrantied by PackSmart and/or the manufacturer for a period of 30 days, with the following exceptions:

  • Use above and beyond normal wear and tear
  • Use of material not recommended by the manufacturer and/or PackSmart
  • Any machine failure due to faulty or low electrical signals
  • Failure to follow suggested planned maintenance procedures
  • Natural disasters, fire, water, lightning, etc...



service workbench -1

service 4 - over shoulder
Parts, Parts and More Parts

PackSmart's parts inventory makes it possible to service your machines and tools quickly and efficiently. With thousands of parts stocked for immediate delivery and fully equipped service vehicles, our staff can quickly repair, rebuild and PM your equipment as needed. We stock parts for: Stretch Wrappers, Strappers, Shrink Wrappers, Case Tapers, Case Formers, Staplers, Nailers, Taping Machines, Tensioners, Sealers and more!

Available Services
  • Service calls for machine failures
  • Routine planned maintenance (PM)
  • Rebuild/overhaul
  • Refurbishing
  • Reconditioning tape heads
  • Installation and training
  • Hand tool repairs
  • Inspections
Planned Maintenance Program

Our Planned Maintenance Program is designed to assist you in maintaining the efficient operation of your machinery. The result: less downtime.

Planned maintenance includes:

  • Complete inspection of machine
  • Greasing of all lubrication points with the manufacturer's recommended lubricant
  • Inspection of all moving parts for wear and damage
  • Inspecting all motors and gearboxes
  • Machinery cleaning
  • Detailed post-inspection report
  • Stretch test - if requested, to ensure you're getting the most yield out of your machine
service rates