Jr. Service Technician

West Chicago, IL | Full Time | Service Department | Mid Level

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 Do you enjoy building lasting relationships?

Do you have a passion for helping others work smarter not harder?

Then this job is for you!


If you:


Are willing to learn and share your knowledge

Are positive, optimistic & engaging

Always look for a better way

Enjoy collaboration

Believe in doing what you say


Then, you've found the right company! Apply today!


Who we are:

Since our inception in 1979, PackSmart, Inc. has taken pride in successfully providing packaging solutions of quality and value for our customers. This achievement, built upon a no compromise “commitment to excellence” has earned PackSmart a treasured reputation as a trusted packaging solutions distributor throughout the Illinois and Wisconsin marketplace.  PackSmart is a family owned business that has grown from a simple supply item distributor, to a problem solving team of packaging professionals.  Visit us at www.PackSmart.com

We are currently looking to hire a dependable Service Technician to perform full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance. 

What you will be doing:

  • Observe mechanical devices in operation and listen to their sounds to locate causes of trouble.
  • Dismantle devices to gain access to and remove defective parts.
  • Examine form and texture of parts to detect imperfections.
  • Inspect used parts to determine changes in dimensional requirements.
  • Adjust functional parts of devices and control instruments.
  • Repair or replace defective parts.
  • Install special functional and structural parts in devices.
  • Perform routine maintenance
  • Lubricate and cleans parts.
  • Start devices to test their performance.
  • Repair electrical equipment.
  • Complete service form documenting the visit, including service performed, service time and travel time.
  • Troubleshoot problems to assess future repair needs
  • Show measurable progress in technical abilities, troubleshooting techniques and productivity
  • Establish an up-to-date file of service manual, parts books and other service literature using the iPad issued to them and develops familiarity with content.
  • Assist Sr. Service Technician with machine installations and field repairs as needed.
  • Primary tech responsible handling all in-house tool repairs
  • Maintain demonstration packaging equipment.
  • Perform on-site/field machine demonstrations with the assistance of a sales representative
  • Work closely with Service Coordinator to keep part inventory accurate.

 What you will need

  • A minimum of one year of experience in same or similar field
  • Associate’s degree in Business or technical school training preferred.
  • Knowledge of Microsoft Office Suite
  • Must possess a valid Driver License
  • A strong mechanical aptitude and problem-solving skills.
  • Ability to read electrical schematics
  • Ability to read process and instrumentation diagrams
  • Ability to communicate technical information over the phone, in writing and in person
  • Must be self-directed, have strong interpersonal skills, and a focus on customer satisfaction.
  • Regularly lift up to 50 pounds and frequently move more than 100 pounds
  • Ability to work in conditions typical of a warehouse environment
  • Ability to work a flexible schedule that may include some limited weekend work
  • Forklift certification or other applicable equipment manufacturers’ certifications is a plus
  • Ability to travel locally

 What's in it for you?:

  • Excellent career opportunity
  • $18.00 - $24.00/per hour commensurate with experience
  • Medical insurance
  • Dental insurance
  • Employee Assistance Program (EAP)
  • Life insurance
  • 401K retirement plan
  • Paid holidays
  • Paid vacation
  • PackSmart uses the Entrepreneurial Operating System (EOS) as its operating system.  It gives our employees a well-defined structure in which they can grow, feel more fulfilled in their work, and achieve their personal goals. EOS also helps our employees feel more “in-the-know” about what is going on at PackSmart.

If you are a self-motivated, high-energy, self-starter who wants to be part of a growing organization, apply today!


Apply Now


 PackSmart is an Equal Opportunity Employer.  This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil  union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.