Field Support Repair Technician II

West Chicago, IL | Full Time | Service Department | Experienced

Do you enjoy traveling out to work at customer locations?

Are you proficient in your Mechanical and Electrical problem-solving abilities?

Then this job is for you!

If you:


Are willing to learn and share your knowledge

Are positive, optimistic & engaging

Always look for a better way

Enjoy collaboration

Believe in doing what you say


Then, you've found the right company! Apply today!


The Position: We are a growing company looking to add another experienced field support repair technician to aid in the market’s needs. Our ideal candidate would have more than 5 years of experience in a maintenance or installation type role looking to advance their skillset even further. The pay range we’re offering starts at $24-$33 per hour ($49k-$68.5k), commensurate with experience.


The Company: PackSmart is family-owned (3rd generation involved), over 40 years in business and is known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS).

Here at PackSmart, all our employees have a clear understanding of where the Company has been, where it is now, and where it is going, through our quarterly State of the Company meetings.  Our employees see our 10-Year Target, our 3-Year Picture, our 1-Year Plan, and our quarterly Company Rocks and financial objectives.


The EOS structure allows for weekly departmental meetings that start on time, end on time, and have a clear, consistent agenda.  Issues are identified, discussed, and solved with action items set, and where employee accountability takes place.  We identify the most important things (called Rocks) to accomplish in the next 90 days and we are laser focused on completing our Rocks.  Employees and their manager have a quarterly conversation that occurs offsite to work on the business, as opposed to the normal daily conversations that occur when working in the business.


Core Values:

  • Willing to Learn
  • Positive & Engaging
  • Finds a Better Way
  • Collaborative
  • Do What You Say

We are looking for candidates who exemplify all these core values regularly.  We are not looking for someone who is stuck in their ways.  We need someone to challenge the status quo and find better, more efficient ways to perform the position.



  • 5+ years Field Service experience in packaging or repair field
  • Advanced knowledge of Mechanical and Electrical (High & Low Voltages) concepts
  • Understand the essential principles of PLC’s, VFD’s, Sensors, Switches, Relays
  • Excellent ability in troubleshooting and repairing equipment
  • Ability to work in challenging and time-sensitive situations
  • Valid Driver’s License (Company Vehicle Provided)


  • Complete daily field service repairs on customers’ packaging equipment
  • Collaborate with the Sales Team to achieve company goals
  • Perform Planned Maintenance on customers’ equipment
  • Complete Service Tickets at the end of each Service call
  • Work directly with customers to resolve equipment issues
  • Install and train customers on new equipment deployments
  • Be a key support in completing the 4-business hour service guarantee
  • Obtain Parts information and Purchase orders to aid in completing repairs
  • Work diligently with Service Coordinator to schedule and complete calls
  • 40-hour work weeks, OT as needed and optional
  • Less than 5% overnight travel, home daily
  • Travel of up to 8 hours of driving daily, using company vehicles

About the Manager: Your manager is still an active field service tech who is regularly in the field working on the same equipment that you would be servicing. With his 12+ years of field service experience he would be mentoring you to advance your skills and gain market knowledge by completing a 90-120 day training program. After the training has been completed, he will be available for in-house tech support at any time in the event you need someone to be a sounding board for troubleshooting.  Your manager enjoys working with the team on larger machine repair projects and installations.



Our employees are critical to our overall success.  We are dedicated to investing in their future by providing:

  • Excellent career opportunity
  • Health, dental, and vision insurance plans
  • Life Insurance
  • Employee Assistance Program (EAP)
  • 401(k) plan with discretionary matching (deferral rates exceeding industry benchmarks)
  • Paid Holidays, Vacations, Personal and Sick days
  • Education (4,000+ training courses)
  • Excellent work-life integration
  • Core Value Recognition Program
  • PackSmart Events Committee – team building and employee events


To Apply:

To respond to this opportunity, please go to:


PackSmart is an Equal Opportunity Employer.  This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.